Shipping policy

Shipping & Delivery Policy

Shipped Products

Shipping times vary based on product availability and production requirements. Many Saison Row pieces are custom-made or specially sourced, so processing times may vary. Estimated processing and shipping timelines are provided when available but are not guaranteed.

Once an order has been transferred to the shipping carrier, Saison Row is not responsible for carrier delays, weather disruptions, or delivery issues outside our control. Customers are responsible for providing a complete and accurate shipping address at checkout.

If your order arrives damaged, please contact us within three days of delivery with your order number and clear photographs of the item and packaging.

Local Delivery & Installation

Local delivery and installation dates are selected during checkout or coordinated directly with Saison Row. Your scheduled delivery date is reserved under normal circumstances; however, the arrival time may shift based on weather, traffic, sourcing, or the day’s installation schedule.

You do not need to be home for outdoor delivery or installation, provided we have clear access to the designated area. Please secure pets, unlock gates, and ensure the installation space is safe and accessible before arrival.

If weather or another unexpected circumstance requires us to reschedule, we will contact you as soon as possible and arrange the next suitable date.

Additional delivery fees may apply to locations outside our standard service area and will be displayed at checkout or confirmed before the order is finalized.