Refund policy

Returns & Refunds

We hope you love every Saison Row piece and service. If something isn’t quite right, please contact us so we have the opportunity to help.

Physical Products

Concerns or return requests for physical products must be reported within three days of delivery. Because many of our décor pieces are custom-made or specially sourced, all returns require prior approval. Items must be unused and returned in their original condition. Approved returns may be subject to return shipping or restocking costs.

Custom, personalized, made-to-order, and final-sale items are not eligible for return unless they arrive damaged or defective.

Seasonal Styling & Installation Services

Payments for delivery, styling, installation, removal, design, and other services are nonrefundable. Because each installation is prepared and scheduled specifically for your home, refunds are not permitted once materials have been sourced or services have been performed.

Your satisfaction matters deeply to us. If you have a concern regarding your installation or service, please contact us promptly. We will make every reasonable effort to address the issue and ensure you are pleased with the finished result.

To request assistance or return approval, please contact us within the applicable timeframe. Please include your order number, a description of the concern, and photographs when relevant.